Undetek.com Software Refund Policy
We value your decision to use Undetek.com for your software solutions. We acknowledge that complications may arise, and we are committed to providing effective assistance. Below is our refund policy:
1. Non-Refundable Software Purchases
Our software sales are generally final, meaning they are non-refundable. However, exceptions are made if the issue is directly related to our software and cannot be resolved.
2. Reporting Software Issues
In case of difficulties with our software, we encourage you to reach out. Provide us with details like error messages or screenshots. Our support team will evaluate if the problem originates from our end and is beyond repair.
3. Refund for Verified Software Issues
If our team identifies an irreparable issue that lies within our software, we will process a refund upon your request. The refund will be issued through the same payment method used for purchase, and it will apply specifically to the software with the verified problem.
4. Conditions for Non-Refundability
Refunds will not be provided in the following scenarios:
- Bans or Account Restrictions: If your account or software access is restricted by a third-party platform, we are unable to issue a refund. It is the user’s responsibility to adhere to the platform’s regulations and understand the associated risks.
- Change of Mind: We do not offer refunds for changes of mind or if the software is no longer needed. Please ensure our software meets your requirements and is compatible with your system before making a purchase.
5. User Responsibility
By purchasing our software, you agree to take responsibility for its compatibility with your system and adherence to the terms of any platforms you use it on. You also accept the risks associated with using our software, including possible bans or access restrictions.
We strive to deliver dependable software and address any issues that arise. We trust you understand our refund policy, which aims to treat all customers fairly. For assistance or queries, our customer support team is always available.
Note: This refund policy is subject to change without prior notice. We recommend regularly reviewing this policy for any updates.